Refund and Returns Policy
Welcome to The Daydreamers’ mindful shopping experience. We’ve crafted this return policy to balance customer satisfaction with our commitment to sustainability. Please read this policy carefully to understand how we handle returns and exchanges.
1. Return Window
- You have 14 calendar days from the date of delivery to initiate a return.
- This window applies to all eligible products unless otherwise specified in the product description.
2. Condition of Returned Items
- Items must be returned in their original condition: unworn, unwashed, and undamaged.
- All original tags, packaging, and accessories must be included.
- Items that show signs of wear or use will be ineligible for return and will be shipped back to the customer at their expense.
3. Return Process
- Log into your account and navigate to the ‘My Orders’ section to initiate your return.
- Select the item(s) you wish to return and provide a reason for the return.
- You will receive a Return Merchandise Authorization (RMA) number and return instructions via email.
- Package your item securely, including the RMA number on the outside of the package.
- Ship the item back to us using a trackable shipping method within 7 days of receiving your RMA.
4. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent).
- We recommend using a trackable shipping method to ensure the safe arrival of your return.
- The Daydreamers is not responsible for items lost or damaged during return shipping.
5. Return Fee
- A return fee of $5 or 10% of the item’s purchase price (whichever is greater) will be deducted from your refund.
- This fee helps cover processing costs and encourages mindful purchasing.
- The return fee is waived for exchanges or if the return is due to our error.
6. Refunds
- Once we receive and inspect your return, we will process your refund within 5-7 business days.
- Refunds will be issued to the original payment method used for the purchase.
- The refund amount will be the purchase price minus the return fee and any applicable restocking fees.
- Original shipping costs are non-refundable unless the return is due to our error.
7. Exchanges
- We encourage exchanges over returns when possible.
- To request an exchange, follow the same process as a return but indicate your desired replacement item.
- If the replacement item is of higher value, you will be charged the difference.
- If the replacement item is of lower value, we will refund the difference minus any applicable fees.
- Limit of one exchange per order.
8. Non-Returnable Items
- Certain items, such as intimates, personalized items, and final sale products, are not eligible for return or exchange.
- These items will be clearly marked as non-returnable at the time of purchase.
- Seasonal or limited edition items may have different return policies, which will be clearly stated on the product page.
9. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage.
- We will arrange for a return shipping label and replace the item at no additional cost to you.
- Items damaged due to customer misuse or negligence are not eligible for return or exchange.
10. Late or Missing Returns
- Returns received outside the 14-day window will be refused and shipped back to the customer at their expense.
- We are not responsible for returns lost in transit. Please retain your shipping receipt until your return is processed.
11. Environmental Impact
- We are committed to reducing the environmental impact of returns. Learn more about the environmental cost of returns here.
- When you choose not to return an item, we contribute to environmental causes. Learn more about our impact here.
12. Mindful Purchase Rewards
- To encourage mindful shopping, we occasionally offer rewards for customers who make informed purchases and don’t return items.
- These rewards are offered at our discretion and may vary. They are not guaranteed for every purchase.
- Eligibility for rewards is determined by factors including purchase history, account standing, and current promotions.
- Attempts to exploit this system by repeatedly initiating and canceling returns may result in account suspension.
13. Feedback
- We value your feedback. When initiating a return, please provide honest and constructive feedback. This helps us improve our products and services.
- Abuse of the feedback system may result in account restrictions.
14. Questions and Assistance
- If you have any questions about our return policy or need assistance with a return, please contact our customer service team at [insert contact information].
15. Policy Changes and Exceptions
- We reserve the right to modify this policy at any time. Any changes will be effective immediately upon posting to our website.
- The Daydreamers may make exceptions to this policy at our discretion. Any exceptions made do not constitute a waiver of this policy.
By making a purchase from The Daydreamers, you agree to this return policy. Thank you for being part of our community and for your commitment to mindful consumption.
